Safe Stay Programme
The Hotels have implemented all measures recommended by the National Public Health Organization and the World Health Organization, for the protection against the COVID-19 outbreak, and their high standards of hygiene procedures throughout the properties, in order to ensure the health and safety of all guests.
All guests should use the hand sanitiser upon arrival.
Hand Sanitiser dispensers, will be placed at the reception and all public areas, restaurants and meeting spaces.
Physical distancing, we will notify our guests of the physical distancing measures; the most important recommendation is to minimize contact with other guests and keep a distance of at least 2 meters away from other people.
Check-in time: 15h00 Check-out time: 11h00 / to ensure there is sufficient time to deep clean rooms for new guests.
Key cards and/or keys, will be sanitized and collected by guests on arrival.
Credit cards, we strongly recommend that guests pay by credit card.
The doorman, will not open the doors of cars and cannot shake guests’ hands. The doorman will sanitise the luggage trolley before using it again.
Rooms, bungalows and suites will be sanitized before a new guest arrives.
Meeting spaces, meeting and banqueting arrangements will allow guests to physically distance at all meetings and event rooms.
Our Doctor is available on call for our guests for consultation.
Public areas
Public spaces indoors & outdoors, we will increase the cleaning frequency of common areas with special attention to surfaces with more contact such as entrance doors, escalator handrails, tables, desks, armchairs and guest elevators.
We recommend that all guests use their in-room WC.
Pool operation, swimming pool standards follow the new COVID-19 protocol. A maximum of 29 guests can use the main outdoor swimming pool of Nafplia Palace at the same time. A maximum of 16 guests can use the outdoor infinity pool at the Bungalows & Villas of Nafplia Palace at the same time.
Sunbeds are sanitized after each use. A set of two sunbeds will be positioned every 2.5m, in all directions.
Individual pool towels are provided in the rooms.
Suppliers Hygiene Protocol
Contractors and suppliers, of goods and services are approved and will follow similarly strict health & safety measures as the hotels.
Access to the hotels by suppliers and contractors is through a separate building at the entrance of the hotel, to ensure they maintain a safe distance from hotel premises.
All goods, will be received by our store staff, who do not enter hotel premises. All goods are sanitized before delivery to all outlets.
Housekeeping
Guest rooms, the highest standards of cleaning and sanitisation will be carried out in each room by strictly following protocols recommended by the National Public Health Organisation. We pay special attention to the areas such as bathroom and to high-touch items and surfaces such as telephones, remote controls, handles and switches. There will be no in-room directories, magazines, notebooks, pens or decorative pillows.
Room cleaning / linen, as we offer a daily service, all guests will be asked at check-in if they would like this service. Guests should vacate their room during this service, as recommended by Greece’s National Public Health Organisation guidelines.
Mini bars, pre-stocked mini-bars are suspended, and guests have the option to order any items when they check-in or before they arrive.
Electronic devices, such as remote controls will be wrapped with a one-use cover and sanitised.
Hotel equipment, such as telephones and any other equipment used in the hotel, will be sanitised regularly.
Air conditioning systems are checked by our engineers, sanitised and cleaned according to NPHO protocols.
Food & Beverage
Safe distancing, restaurant manager will ensure that guests maintain a safe physical distance when they arrive and dine in the restaurant. Families travelling together will be kept 2m apart as advised by the Greece’s National Public Health Organisation.
Indoor areas, all indoor and restaurant areas will always be open to maintain fresh air circulation.
Food & beverage outlets, sanitisation will be increased throughout the day. Restaurant Furniture will be sanitised on a more regular basis.
Tables in restaurants and bars will be set up at a distance of 2 meters apart.
Printed menus will be available on request only.
In-room dining service is available at Nafplia Palace Bungalows & Villas. This service will not be available at Nafplia Palace Main Building and Amphitryon Hotel.
All plates will be covered. Trays and plates will be picked up when advised, and guests may choose to leave the room when trays and plates are collected (option).
Trays and carts will be sanitized after each shift.
Staff Safe Stay Program
Training, all employees are trained on COVID-19 safety and sanitisation protocols.
All employees have been given clear instructions about responding promptly and reporting all cases of COVID-19.
Staff thermal check, all employees will have daily thermal checks.
Employees will be reminded not to touch their faces, keep a physical distance of at least 1.5 m away from guests and other employees whenever feasible.
Protection, all employees, according to their duties and department, will be provided with face masks or face shields and/or disposable gloves, where needed.
*Please note that hotel hygiene protocols may change according to the latest guidance from the National Public Health Organisation.
